Refund policy

Returns Policy:

Due to COVID-19 concerns, PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition. 

  • Final Sale Items are not eligible for return
  • New and unused merchandise may be returned with the original tags attached, up to 30 days from the date of purchase for a refund.Please return item(s) in the original packaging.
  • Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $6.00 will be deducted from your refund.
  • The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer,a local office supply store or library may be able to assist in printing.
  • Return authorization is not necessary, and we do not issue RA#s for consumer returns.

Returns and exchanges are only accepted for products purchased directly through www.pearlizumi.com.If you purchased from a retail partner or another source, then they must arrange your return or exchange.

New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. 
Exchange Policy:
  • Final sale items are not eligible for an exchange.
  • If the exchanged item is no longer available the original card used to purchase will be automatically refunded for the order (excludes shipping).
  • RETURNING AN EXCHANGED ITEM: While our automated system only allows for an item to be returned or exchanged one time, we are happy to help set up a return for this item. Please email info@pearlizumi.com with "EXCHANGE RETURN" and our customer support team will be happy to assist.
  • New and unused merchandise may be exchanged for the same item, in a new color or size, with the original tags attached.
  • New items will ship once returned items have been received and processed.
  • Due to COVID-19, we will return any product that appears to be worn. We reserve the right to refuse any items deemed to be in an unsanitary or unsafe condition.
  • Exchanges will be accepted up to 30 days from the date of purchase.
  • Please return item(s) in the original packaging.
  • The online exchange process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have access to a printer, please visit your local UPS store.
Please allow up to 30 business days for your exchange to be processed. Defective and incorrect items If you receive defective or incorrect items, please contact us at info@pearlizumi.com or 1-800-328-8488, prior to sending these items back.