Due to COVID-19 concerns, PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition.
- Final Sale Items are not eligible for return
- New and unused merchandise may be returned with the original tags attached, up to 30 days from the date of purchase for a refund.Please return item(s) in the original packaging.
- Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $6.00 will be deducted from your refund.
- The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer,a local office supply store or library may be able to assist in printing.
- Return authorization is not necessary, and we do not issue RA#s for consumer returns.
Returns and exchanges are only accepted for products purchased directly through www.pearlizumi.com.If you purchased from a retail partner or another source, then they must arrange your return or exchange.
- Final sale items are not eligible for an exchange.
- If the exchanged item is no longer available the original card used to purchase will be automatically refunded for the order (excludes shipping).
- RETURNING AN EXCHANGED ITEM: While our automated system only allows for an item to be returned or exchanged one time, we are happy to help set up a return for this item. Please email email@example.com with "EXCHANGE RETURN" and our customer support team will be happy to assist.
- New and unused merchandise may be exchanged for the same item, in a new color or size, with the original tags attached.
- New items will ship once returned items have been received and processed.
- Due to COVID-19, we will return any product that appears to be worn. We reserve the right to refuse any items deemed to be in an unsanitary or unsafe condition.
- Exchanges will be accepted up to 30 days from the date of purchase.
- Please return item(s) in the original packaging.
- The online exchange process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have access to a printer, please visit your local UPS store.